Privacy Policy – Connect by Cocentric App

Effective Date: 11 July 2025

Cocentric Group Ltd ("Cocentric", "we", "us", or "our") is committed to protecting the privacy of users of the Connect by Cocentric app (the "App"). This Privacy Policy explains how we collect, use, store, and share your information when you use the App.

 

Who We Are

Cocentric Group Ltd is the provider of the Connect by Cocentric app. We act as the data controller for the information processed through this app.

Registered Office: 86-90 Paul Street, London, England, EC2A 4NE
Email: support@cocentric.com

 

Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, employee ID, phone number, and role
  • Account Data: Login credentials (via Connect ID SSO), group memberships
  • Communication Data: Messages sent, calls made or joined (metadata only, not content)
  • Device and Usage Data: Device type, operating system, app version, usage patterns, crash logs

 

How We Use Your Information

We use your data to:

  • Authenticate and manage your access to the app
  • Provide chat, voice, and calling features
  • Deliver notifications and updates
  • Support customer service and technical troubleshooting
  • Monitor performance and improve the app

 

Legal Basis for Processing

We rely on:

  • Legitimate interests to provide internal communications and app functionality
  • Performance of a contract where the app is required for your role
  • Consent, where required, such as for optional features or push notifications

 

Data Sharing and Third Parties

We may share your data with:

  • Our hosting and backend providers (e.g. cloud infrastructure, notification services)
  • Communication service providers (e.g. chat or calling SDK providers)
  • Your employer, if required for administration or support

We do not sell or share your personal information with third parties for marketing purposes.

 

Data Retention

We retain your information for as long as necessary to provide the app or as required by law or your employer's retention policies.

 

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent (where applicable)
  • Object to or restrict certain processing
  • Lodge a complaint with a data protection authority

To exercise your rights, contact: support@cocentric.com

 

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure authentication and access controls
  • Regular monitoring and testing

 

International Transfers

If we transfer your data outside the UK/EU, we will ensure appropriate safeguards are in place.

 

Changes to This Policy

We may update this policy occasionally. Changes will be posted within the app and/or on our website.

 

Contact Us

If you have any questions or concerns, contact:
Email: support@cocentric.com