No ‘set and forget’. We create long-term partnerships.

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Every organisation is different and understanding them at their core is what we do best.

Nothing that we do is off-the-shelf or fit-for-all. Our expert consultants are here for the journey and provide comprehensive ongoing support, plus technical guidance.

We only work with the world's most advanced digital employee experience platforms.

staffbase
workvivo-v2
viva-engage
microsoft
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workplace

Support Packages

Essential Support

Our Essential support package gives you access to our support team and the ability to raise issues directly. You’ll also receive exclusive content via our Support Hub and Knowledge Centre FAQs, plus free communication templates.

INCLUDES:
  • SLAs - Standard
  • Licensing support
  • Ticket creation and handling
  • General troubleshooting
  • FAQ and knowledge base
  • Service monitoring
  • Detailed issue tracking
  • Communication campaign templates
WE CAN MANAGE MOST OF IT

Advanced Support

Our advanced package is the most popular choice for organisations that need a little more support. Access regular Quarterly Business Reviews, technical health checks, roadmap and change awareness sessions and general consultancy. 

INCLUDES:
  • Essential Package+
  • Monthly 'Groundbreakers' webinars
  • Annual technical health check
  • Quarterly change awareness session
  • Quarterly usage reviews
  • 1 day - digital consultancy per year
  • Annual training session
SOUNDS PERFECT

Premium Support

Our highest level of care and support features enhanced SLAs and a dedicated problem-solver. Gain more access to our Digital Consulting Team — including quarterly consultancy time, bespoke campaign support and extended training. 

INCLUDES:
  • Advanced Package+
  • SLAs Advanced
  • 2 x bespoke comms campaigns
  • Half-yearly technical health check
  • 1 x Digital consultancy day per quarter
  • Dedicated specialist point of contact
  • 2 x Extended training sessions
per year
WE NEED ALL THE SUPPORT
high-adoption

High adoption, efficiency and engagement

We design our 360º support packages for your continued growth and success. 

Dedicated support team for quick issue resolution.
Regular technical health checks and proactive system monitoring.
Customised training sessions to empower your team.
Exclusive webinars and resources.
Specialist support for complex issues and bespoke solutions.
strategic-consultancy

Strategic Consultancy
as standard

We build our expert advisory services into our human-centred solutions — to maximise your ROI.

Quarterly Business Reviews to align support with your strategic goals.
Roadmap sessions to plan and implement future digital enhancements.
Communication campaigns to ensure high engagement.
Regular change awareness sessions to ensure smooth transitions during digital transformations.
Maximised ROI through utilisation of digital tools and platforms.

Switch standard for tailored support

LET'S TALK IT THROUGH