Connect by Cocentric Terms and Conditions

  1. Introduction
    1. Welcome to “Connect by Cocentric.” These Terms and Conditions (“Terms”) govern your access to and use of the Connect platform (“Services”) provided by Cocentric Group Limited (“Cocentric,” “we,” or “us”). By using the Services, you agree to these Terms, along with any other applicable agreements, including our Master Services Agreement (MSA), Service Level Agreement (SLA), and Data Processing Agreement (DPA). If you do not agree to these Terms, you may not use the Services.

  2. Definitions
    1. “Client”: The organization or individual authorised to access and use the Services.
    2. “Services”: The Connect platform, including tools, integrations, and support services.
    3. “User”: An individual authorized by the Client to access and use the Services.
    4. “SLA”: The Service Level Agreement outlining performance and support commitments.
    5. “DPA”: The Data Processing Agreement governing data protection and privacy.
    6. “T&Cs”: These Terms and Conditions.

  3. Scope of Services
    1. The Connect platform is designed to provide workforce management and integration tools, as outlined in your agreement. The Services are provided on a subscription basis, subject to the usage limits and conditions specified in your License Agreement or other agreements.

  4. Account Registration and Responsibilities:
    1. Clients must provide accurate, complete, and up-to-date information to register for the Services.
    2. Each User must have unique login credentials that should not be shared with others.
    3. Users are responsible for safeguarding their login credentials.
    4. Notify Cocentric immediately of any unauthorised access or security breach.
    5. Cocentric reserves the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

  5. Acceptable Use Policy: Clients and Users agree to:
    1. Use the Services only for lawful purposes.
    2. Refrain from:
      1. Sharing activation codes or bypassing security protocols;
      2. Transmitting malware, viruses, or harmful code;
      3. Engaging in activities that disrupt the platform’s functionality or performance;
      4. Using the platform to infringe on third-party intellectual property rights.

  6. Fees and Payments:
    1. Subscription fees are billed as per the agreed payment terms in your License Agreement or MSA.
    2. Payments are due on the billing cycle specified (e.g., monthly or annually).
    3. Late payments may result in account suspension or additional charges.
    4. If usage exceeds the agreed limits, overage fees will apply at the rates specified in your agreement.

  7. Privacy and Data Protection:
    1. Cocentric complies with applicable data protection laws, including GDPR.
    2. Details on how we handle personal data are provided in the DPA.
    3. Data is encrypted in transit and at rest.
    4. Regular security audits and vulnerability assessments are conducted.
    5. Cocentric will notify Clients of any data breaches within 72 hours of discovery, as outlined in the DPA.

  8. Service Levels and Availability:
    1. Cocentric guarantees 99.9% uptime as outlined in the SLA.
    2. Maintenance is performed during off-peak hours, with advance notice provided.
    3. Clients are eligible for service credits if uptime commitments are not met, as per the SLA.

  9. Intellectual Property:
    1. Cocentric owns all intellectual property rights related to the Connect platform.
    2. Clients retain ownership of all data they upload to the platform.
    3. Cocentric grants Clients a non-exclusive, non-transferable license to use the platform during the subscription term.

  10. Limitation of Liability:
    1. Cocentric’s liability is limited to the total fees paid for the Services in the 12 months preceding the claim.
    2. Cocentric is not liable for indirect, incidental, or consequential damages unless required by law.

  11. Termination:
    1. Clients may terminate their subscription by providing written notice as specified in the License Agreement or MSA.
    2. Cocentric may terminate or suspend access for breach of these Terms or non-payment of fees.
    3. Upon termination, access to the platform will cease, and data will be handled as specified in the DPA.

  12. Modifications to Terms
    1. Cocentric reserves the right to update these Terms from time to time. Changes will be communicated via email or platform notifications. Continued use of the Services constitutes acceptance of the updated Terms.

  13. Governing Law and Dispute Resolution
    1. These Terms are governed by the laws of England and Wales.
    2. Disputes shall be resolved through mediation, arbitration, or in the courts of England and Wales, as specified in the MSA.

  14. Contact Information: For support or inquiries:
    1. Email: support@cocentric.com.
    2. Address: 86-90 Paul Street, London, EC2A 4NE.

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