360°
Support
360 SUPPORT PACKAGES
ESSENTIAL
SUPPORT
Essential support provides you with access to our support team, allowing you to raise issues directly with us.
You’ll have increased access to our Support Hub with FAQs and Knowledge Centre. You also have access to our Family Group with free communication campaign templates.
- • SLAs – Standard
- • Ticket creation and handling
- • General troubleshooting
- • FAQ and knowledge base
- • Service monitoring
- • Detailed issue tracking
- • Communication campaign templates
- • Access to Cocentric Client Multi Company Groups
ADVANCED
SUPPORT
Advanced provides additional support, including regular technical health checks, and change awareness sessions. Our Digital Consultants will ensure that you are maximising your investment through regular Quarterly Business Reviews, roadmap sessions and general consultancy.
- • Essential Package+
- • Access to 'Groundbreakers' monthly webinars
- • Annual technical health check
- • Quarterly change awareness session
- • Quarterly usage reviews
- • A day of digital consultancy (per annum)
- • Input to the product roadmap
- • Annual training session
PREMIUM
SUPPORT
Premium provides you with superior digital workplace support with enhanced SLAs, and a dedicated SME point of contact. You’ll have increased access to our Digital Consultants with dedicated consultancy per quarter, bespoke campaign support, and extended training sessions.
- • Advanced Package+
- • SLAs – Advanced
- • Two bespoke communication campaigns
- • Half-yearly technical health check
- • A day of digital consultancy (quarterly)
- • Dedicated specialist point of contact
- • Extended training sessions (two per annum)
BENEFITS
Greater efficiency for frontline workers
Saving £625 per employee per annum
Increasing the adoption of digital channels and improving the connection with the frontline can vastly improve the efficiency of communicating with the frontline.
Save one hour a week per frontline colleague, saving £625 per employee per annum*.
* Research referenced is from the Forrester report 2022, the average UK salary has been used to give the monetary cost-saving value.
Cost and time saving for communications leaders
Saving £7,280 per comms employee
Communication leaders and teams report an average time saving of five hours per week by embracing their digital channels. We specialise in driving communication across your digital estate.
Average cost saving of £7,280 per comm employee per annum*.
* Research referenced is from the Forrester report 2022, the average UK salary has been used to give the monetary cost-saving value.
Improved employee retention
9.9% increase in employee retention
Companies that fully adopt digital platforms such as Workplace, see Employee retention increase by 9.9%*, decreasing training and recruitment costs.
Decrease training and recruitment costs whilst ensuring talent retention.
* Research referenced is from the Forrester report 2022, the average UK salary has been used to give the monetary cost-saving value.
Better collaboration and problem solving
Saving £474 per employee per annum
Research shows better collaboration and easier knowledge sharing save an average of 30 minutes a week for each employee.
Streamlined collaboration and knowledge sharing could save £474.00 per employee per annum*.
* Research referenced is from the Forrester report 2022, the average UK salary has been used to give the monetary cost-saving value.
Connecting Wahaca with Workplace and Connect
How Wahaca enabled a two-way conversation for all employees including their frontline staff, by automating user management with Connect by Cocentric.