360°
Support


360 SUPPORT PACKAGES
ESSENTIAL
SUPPORT
Essential support provides you with access to our support team, allowing you to raise issues directly with us.
You’ll have increased access to our Support Hub with FAQs and Knowledge Centre. You also have access to our Family Group with free communication campaign templates.
- • SLAs – Standard
- • Ticket creation and handling
- • General troubleshooting
- • FAQ and knowledge base
- • Service monitoring
- • Detailed issue tracking
- • Communication campaign templates
- • Access to Cocentric Client Multi Company Groups
ADVANCED
SUPPORT
Advanced provides additional support, including regular technical health checks, and change awareness sessions. Our Digital Consultants will ensure that you are maximising your investment through regular Quarterly Business Reviews, roadmap sessions and general consultancy.
- • Essential Package+
- • Access to 'Groundbreakers' monthly webinars
- • Annual technical health check
- • Quarterly change awareness session
- • Quarterly usage reviews
- • A day of digital consultancy (per annum)
- • Input to the product roadmap
- • Annual training session
PREMIUM
SUPPORT
Premium provides you with superior digital workplace support with enhanced SLAs, and a dedicated SME point of contact. You’ll have increased access to our Digital Consultants with dedicated consultancy per quarter, bespoke campaign support, and extended training sessions.
- • Advanced Package+
- • SLAs – Advanced
- • Two bespoke communication campaigns
- • Half-yearly technical health check
- • A day of digital consultancy (quarterly)
- • Dedicated specialist point of contact
- • Extended training sessions (two per annum)

